![]() ![]() If you billed your purchase to your account, you will receive a credit within 2 billing cycles. **Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks). A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). *Customers who purchased their merchandise at a Verizon Wireless Communications Store should return/exchange their merchandise at a Verizon Wireless Communications Store only. We want to make every aspect of ordering online easy, so you can get back to what's important to you. Once we've received your receipt and undamaged merchandise within the return period, a refund will be issued.** The refund will only be issued to the purchaser whose name appears on the receipt. We'll keep you updated with your choice of texts or emails so you can easily track your return. Follow the steps to set up your return and print a prepaid shipping label. Look for your recent order, and click to view your order details. Use the My Verizon mobile navigation to get started. Now, if no label was included or it's been misplaced, log in to your My Verizon account at. Be sure to keep a copy of the label for your records as well. Use the pre-paid shipping label that was included with your shipment and attach it to the box. Next, place all of the merchandise, including the device, charger, battery, instructions and any other materials that were included with your order, in the original box and shipping carton. For Android devices, toggle off "Find My Device" from the Setings app. ![]() If you're using an Apple device, be sure to turn off "Find my iPhone" before you return it. Restore your device to factory default settings and delete any personal data. To be safe, keep a copy of that receipt for your own records. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Use the carriers (e.g., FedEx, UPS, etc.) tracking number to track your. There is no restocking fee for returned accessories. Turn off Find My Device (Android) or Find My App (iOS). Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.Ī $50 restocking fee TT applies to any return or exchange of a wireless device*. When you can’t take time off work or keep an eye out for a delivery truck throughout the day, UPS Access Point Lockers help to make life easier for customers who can’t have their packages left at the door.You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. UPS Access Point® lockers are great for customers that need flexible weekend and evening hours. Customers can pick up shipments that have been redirected or rerouted. Drop off pre-packaged, pre-labeled shipments, including return packages. UPS Access Point® locations are convenient for customers looking for a quick and simple stop in any neighborhood. Staffed personnel is also available to provide shipping advice and to assist with picking out the proper packaging and shipping supplies, which are available for purchase. Customers are able to create a new shipment, pick up and drop off pre-packaged pre-labeled shipments. UPS Alliance Shipping Partners offer full-service shipping services. These locations bring flexibility and convenience for our customers. UPS Authorized Service Providers are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. UPS Authorized Service Outlets are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. Customers in a time crunch can also print mobile shipping labels. Limited packaging supplies are also available to finish preparing a shipment. Customers can also drop off pre-packaged pre-labeled shipments. UPS Customer Centers are ideal to easily create new shipments with the use of our self-service kiosks. Quickly find one of the following UPS shipping locations with service right for you: Our UPS locations will help make our customers’ visit simple and convenient for their shipping needs. With multiple shipping locations throughout the United States, it’s easy to find reliable shipping services no matter where you are.
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